Front Of House, Cellar Door Assistant
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
Helen & Joey Estate
Yarra Valley & High Country,
Victoria
Helen and Joey Estate is a premium, family owned, single vineyard estate winery located in the picturesque Yarra Valley only 50 minutes East of Melbourne. At Helen & Joey Estate, our philosophy is simple, to make world-class wines displaying true varietal character along with the strength, power and elegance we strive for in our wines.
We are currently seeking enthusiastic and passionate FOH Cellar Door Assistant to bring their skills, wine knowledge and exceptional customer service to help us create a unique experience for our customers.
It is the responsibility of all our cellar door staff to embrace our company ethos of engaging with our guests in a professional and personable manner, to ensure all have a memorable and enjoyable time at Helen & Joey Estate.
In this role you will be given the opportunity to advance your current knowledge of wine, wine regions, winemaking techniques and customer service skills.
As the majority of hours on offer will be over the weekend, applicants must be available to work at this time as well as weekdays. Only occasional evening shifts during events required.
Responsibilities
- Welcome all guests to the Cellar Door upon their arrival.
- Assist Cellar Door Manager
- Be able to offer a high standard of customer service while communicating extensive knowledge of Helen and Joey Estate wines and the Yarra Valley.
- Conduct wine tasting for small and medium sized groups.
- Contribute to increasing the overall experience for guests.
- Ensuring that all areas are kept at a high level of cleanliness and all displays are full and presented to high standards.
- Assist with stock control when required.
- Promote responsible service of alcohol.
Skills and Experience
- Previous Cellar Door and customer service experience is preferred.
- Have an understanding and passion for wine.
- Must have a current Responsible Service of Alcohol (RSA) certificate.
- A food Handlers certificate, preferred but not essential
- Weekend work required.
- 1+ years’ experience in a quality venue
- Supervisory experience preferred.
- Adaptable, organised and professional with an eye for detail
- Skills to work as part of a small team, in a busy environment
Expectations
- Punctual and a professional attitude.
- Ability to multi-task
- Well presented, calm and collected as well as primed with a ‘can do’ attitude.
- The want to work with some of the finest producers, suppliers & growers in Australia.
- Strong interest to learn more about wine's and conducting tastings.
- Passion for hospitality and engaging with guests.
- Strong interest in Food, Beverage & Music Events.
The Benefits
You will be joining a company that wants you to succeed, grow and develop as a professional individual. You will have access to amazing staff benefits & discounts across all the wine, food and merchandise. You will receive on the job training and further learning about food & wine, with fantastic career opportunities.
