Cellar Door Sales Supervisor (Wine Jobs: Wine Retail & Sommelier)

Full Time

  The Underground Barossa

  Tanunda, South Australia

The Underground Barossa will be the new Cellar Door for the Burge Family Wine Estates and Barossa Boy wine brands selling a range of premium wines, bulk port and light refreshments.

We're looking for a motivated Cellar Door Sales Supervisor to help us evolve this stunning underground site into a memorable and engaging consumer experience. As part of the role you will lead a team of staff who are passionate about providing great hospitality and exceeding customer expectation.

Your primary responsibility will be to oversee the operational requirements of Cellar Door and day-to-day management of the site. Additional to this you will be required to provide administrative support to the office team.

Your responsibilities include but are not limited to:

  • Delivering exceptional standards of customer service
  • Delivering a best in class consumer experience by conducting informative and detailed tastings with customers to secure sales
  • Make and serve specialty coffee and tea beverages
  • Staff rostering, stock ordering and control
  • Identify and manage all staff training
  • Manage phone and email enquiries for Cellar Door
  • Coordinate the dispatch of Mail Order for orders that need to be sent/delivered
  • Provide general administrative tasks such as typing, report collation, binding and distribution as well as other ad hoc duties

To be successful in the role, you will ideally have:

  • Previous Cellar Door experience
  • An extensive knowledge of wines
  • Experience in leading and motivating a successful team
  • Proficiency with Microsoft Office, MYOB & Point of Sale IT systems
  • Excellent verbal communication skills
  • RSA Compliant
  • Barista experience is preferred by not essential
  • The ability and flexibility to work various rostered shifts
  • Ability to work autonomously and resolve problems independent of direction
  • High levels of organisation with the ability to maintain attentive, friendly service while busy and under pressure

Pay to be negotiated based on experience.

Closing Date: Monday 8th April 2019

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