Customer Service Coordinator (Wine Jobs: Management & Administration)

Our Customer Service Coordinator has a highly pivotal role in the company. They are responsible for optimum customer satisfaction through accurate order fulfilment, sales team support, and customer service.

We can assist in your knowledge and understanding of our product range, but experience related to the wine industry or hospitality would be highly regarded.

Preferred hours between - 8am - 2pm Monday - Friday

Some of the primary duties and responsibilities include:

• Order entry & fulfillment for our Australian customers (B2B & B2C)
• Monitoring & managing back orders
• Maintaining customer accounts by keeping records up to date
• Liaising with third party logistics companies to ensure timely and accurate deliveries
• Creating credits & returns when required
• Attending to inbound internal and external inquiries through various channels 
• Providing general assistance and information to our national sales team and customers
• General administration (creating items, managing breakage and return reports, managing office sample stock etc.)
• Processing e-commerce sales and communication through the company website 

The ideal candidate will have:

• Exceptional accuracy and attention to detail
• Excellent interpersonal and customer service skills
• Analytical thinking and problem solving skills
• Excellent communication skills (both written and verbal)
• Demonstrated initiative and have a proactive attitude
• Ability to prioritise workload autonomously to meet numerous deadlines
• Prior experience in logistics and/or inventory control highly regarded
• Good knowledge of Microsoft Office programs a must
• Knowledge of NetSuite advantageous

Equal opportunity employer.

You must have the right to live and work in Australia to apply for this job - applicants on working visas will not be considered. 

Please do not contact us if you are a recruitment agency.