Customer Happiness (Wine Jobs: Management & Administration)

Full Time

  Naked Wines Australia

  Sydney, NSW

About the role

We're looking for an enthusiastic, self-motivated individual to join our Customer Happiness Delivery team in Manly, Sydney. You will be an expert in communication, offering our fabulous Angels every solution to receiving and tracking their online orders from start to finish. Naked Wines is one of Australia's most disruptive start-ups, and the right candidate will have a creative flare to match. This is an exciting opportunity for anyone, looking to get their foot in the door and develop an outstanding career with company that strives to challenge the status quo.

…If this excites you then read on!

What will your role involve at Naked?

  • Working as part of an amazing delivery team and making a difference to our customers' and winemakers' lives.
  • Calling our customers keeping them updated on their orders keeping them up-to-date with the latest information throughout the delivery process
  • Working closely with our third-party logistics partners to ensure a lifetime fix for all customers who experience any delivery issue.
  • Communicating with our customers, organising returns (when required), and passing that information to our courier company to ensure a smooth process.
  • Lodging and managing claims for any lost orders.
  • Having an eye for detail and noticing any patterns to proactively minimise any potential delays.
  • Making sure orders are going with the correct delivery channel to best fit the customer.
  • Previous customer service experience is preferred but not essential.

The boring stuff...

  • We'll need you to be available to work between Monday to Friday (occasional weekend shift, but not compulsory).
  • Shifts can range between 8:00am-6:00pm, but only for standard 38 hour week.
  • Note: our office is in Manly, 2095. Which is approximately a 30 min drive north of Sydney's CBD (longer via public transport).
  • Please ensure you send us a cover letter if you're interested

Benefits

  • $45K Salary + OTE Commission + Super
  • 20 days holiday, plus your birthday (as long as you bring in cake)
  • A regular wine allowance
  • Weekly wine tastings
  • Opportunities to meet the winemakers AND to travel to vineyards

Bring your own beach towel and ping pong bat

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