Customer Service Representative (Wine Jobs: Wine Retail & Sommelier)

Full Time

  BackVintage Wines

  Northbridge, NSW

Operating since 2003 and located in Northbridge, only 10mins from Sydney’s CBD, BackVintage Wines Australia is an established winery.

We manufacture and retail wine for sale direct to consumers Australia-wide.

We are looking for a reliable, innovative person to manage customer service, phone sales and order entry aspects of the business.

Your day-to-day duties will include:
- Answering customer phone enquiries;
- Describing each wine to clients, recommending which wine best suits their palate and their particular requirements or needs;
- Facilitating customers orders (phone/fax/email and online orders) and liasing with logistic companies to coordinate deliveries Australia-wide;
- Data entry;
- Reconciliation of daily receipts and deliveries;
- Preparation and packing of wine prior to shipment;
- Local Sydney deliveries as required;
- Assistance with Wine tastings.

To be considered for this role, you will ideally have:
- A strong interest in wine;
- Demonstrable wine industry experience;
- Good sales business to consumer communication skills;
- You must be able to drive a manual vehicle;
- A valid NSW Responsible Service of Alcohol certificate.

Experience in the wine and liquor industries will be highly regarded.

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