Member Relationship Leader
(Wine Jobs:
Management & Administration)
Full Time
Brokenwood Wines
Newcastle, Maitland & Hunter,
NSW
Job Summary
With a direct focus on customer service, this role is ready and waiting for a special individual who has an exuberant disposition. High-level customer service skills in all facets of communication are necessary. The successful person will exert a conscientious work ethic at all times whilst showing maturity and adaptability to change with the understanding of working outside normal work hours and on weekends as required.
Our Company
Based in the heart of Pokolbin in the Hunter Valley NSW, Brokenwood Wines prides itself on producing high quality products and services across all aspects of the business. Our company is 100% Australian owned by shareholders with opportunity for full-time staff to procure investment as we expand.
There could not be a more exciting time to join the “Brokenwood Cru” as we open doors on a brand new cellar door, function area and restaurant. This space will enable us to offer an improved experience for our members, customers and staff. Our Company ethos is to “Make great wine & have fun”, a strategy we tend to uphold quite well and will hold fast for years to come.
About the role
Reporting to the Wine Club & Direct Sales Manager you will be responsible for the individual well-being of our Club Members, ensuring their day-to-day needs are met with fervor. You will be an integral part of assisting other sales staff and Management to reach the goal of improving and growing this important channel of our business to its absolute fullest potential.
Duties
- Initializing and sustaining customer relationships
- Selling and processing wine sales ensuring the full experience is seamless
- Host wine tastings for club members
- Attend and assist with organisation of club events both locally and interstate
- General database maintenance
Skills required
- Professional and friendly telephone manner including the confidence to sell and upsell over the phone
- Ability to work under pressure to meet deadlines and the needs of members
- Good attention to detail and organizational skills
- Experience with Microsoft Excel, Word and Outlook
- Processing and balancing customer payments
- Proving ability to work toward and meet sales targets
- RSA certification
- Wine knowledge and experience using software such as Ezy Wine or would be an advantage but are not essential
Salary will be commensurate with experience.
Closing Date: 15 April 2018
