Outbound Wine Advisor (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Treasury Wine Estates

  Melbourne, Victoria

About Us:

Here at Treasury Wine Estates (TWE), we know that it’s the thinkers, makers, and doers who have the most impact as we continue to strive towards being recognised as the world’s most celebrated wine company. We are proud of our portfolio of brands that have tremendous heritage, rich quality and a reputation for excellence across the globe.
From the iconic luxury of Penfolds, to the broad, enduring appeal of Lindeman’s, and newer brands like 19 Crimes appealing to a fresh generation of consumers.

About the role: 

Reporting into the Direct Sales Manager, you will be responsible for the execution of outbound campaigns, focussing on driving volume, value, conversation and increased basket size. You will understand consumer preferences, driving the discovery of new wines and positively representing our brands and fostering lasting relationships. 

Key Responsibilities:

  • Execution of planned outbound campaigns, focussing on driving volume, value, conversion, member participation, increased basket size and frequency of purchase
  • New member welcome calls, acquisition to wine plans and triggered sales calls (i.e. abandoned cart, lapsed communications etc)
  • Educating consumers on our wines and brands
  • Objection handling and addressing consumer feedback  

About You:

We are looking for someone who is passionate about customers and who will provide outstanding customer service. You will have successful selling experience, proven sales and negotiation experience and high level of integrity. 

Why us?

We’re a top 50 ASX global business headquartered right here in Melbourne in the heart of Collins Street. We’ve been on an exciting journey and continue to grow and drive innovation in the wine industry. We’re a high performing, fast paced, a lean organisation with a growth mindset. We have several exciting employee benefits such as learning and development programs to invest in your professional and personal development. 

If you’re ready to help us on our journey of becoming the world’s most celebrated wine company, please apply now! 

How To Apply


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