Customer Service Officer -Wine Industry (Wine Jobs: Management & Administration)

Full Time

  Wholesale Wines

  Melbourne, Victoria

About the business and the role

As a distributor of Premium wine, Wholesale Wine Services is proud to represent a range of brands that include some of the best available from Australia and overseas.  This is a fantastic opportunity to join our fun team.  

 An great opportunity has become available for an Experienced Customer Service Officer/Team Leader to become an integral part of a small but extremely busy team.

This Role reports directly to the Customer Service Manager, who runs our professional fast paced team.

Job tasks and responsibilities

Your responsibilities include the following

  • Data entry - process a high volume of customer orders
  • taking inbound phone calls relating to customer orders, enquiries, delivery times and more.
  • Laise daily with the warehouse to ensure deliveries are met.
  • Keying in orders received via phone and emails.
  • Process credits, action stock returns and pricing requests for customers.
  • Provide support to customers about products.
  • Liaise daily with Sales Representatives to ensure orders are correct.
  • Adhoc Administrative support.

Skills and experience

The successful candidate will have at least 5 years experience in a similar inbound customer service role.  Wine knowledge is Essential, with excellent communication and MS Outlook skills and a high attention to detail are required.  Experience with "EZY" is favourable but not absolutely necessary.

Experience in a contact centre or call centre with some stock control knowledge is highly advantageous, so if you have this experience and have worked in a fast paced environment, we would love to hear from you today...

If you have this experience, and are able to handle a fast paced and high pressure environment then we want to hear from you ASAP.

NO PREVIOUS APPLICANTS -

WINE KNOWLEDGE & CALL CENTRE EXPERIENCE IS A MUST IF YOU HAVE NO WINE KNOWLEDGE PLEASE DON'T WASTE OUR TIME OR YOURS

Job benefits and perks

free on site parking

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