Wine Club, Brand and Customer Service Assistant (Wine Jobs: Management & Administration)

Full Time

  Gapsted Estate

  Gapsted, Yarra Valley & High Country, Victoria

Gapsted Estate is a family-owned winery located in the Alpine Valleys, Victoria, with a strong focus on emerging varieties such as Tempranillo, Sangiovese, Pinot Grigio and Prosecco as well as our iconic Saperavi. We are renowned for producing exceptional wines from alternative grape varieties that thrive in Victoria’s Alpine region and demonstrating our ongoing commitment to wine excellence and the driving force behind our team. 

The Wine Club, Brand and Customer Service Assistant role requires a motivated and enthusiastic person to join our team. Reporting to the Export, Wine Club & Digital Sales Manager, this person will play an integral role in maintaining and growing our Wine Club membership and ensuring our online sales and digital communications are accurate and engaging. The role also supports our Brand Manager requiring familiarity with many aspects of our sales and marketing, including content marketing, digital marketing, social media marketing, design and production. Additionally the role supports our customer service team in sales processing and the sales control for our wholesale customers.

We need a positive person who thrives on detail, and who enjoys going above and beyond to ensure our customers receive top quality service, every time.

Key tasks

  • Processing and fulfilling online, phone and in-person orders
  • Confidently manage customer enquiries, which may include delivery queries through to questions about our extensive portfolio of wines
  • Assist with maintenance of customer database
  • Undertake outbound telemarketing to existing customers and Wine Club members
  • Provide excellent customer service and collaborate well with management, production and supply chain, cellar door and sales and marketing as needed
  • Wholesale sales order processing and documentation support
  • Wholesale sales control support
  • Other administrative tasks as required
  • Attend external trade and consumer show events, as required
  • Provide support to our Brand Manager.
  • Provide support to our Customer Service team.

 Key traits (please provide work-related examples of each in your application)

  • Strong written and verbal skills.
  • Strong administrative and organisational skills.
  • Relevant computer and digital skills.
  • Customer service and sales experience in a busy environment.
  • Committed to excellence and acute attention to detail.
  • Courteous and professional telephone manner.
  • Ability to work well under pressure and independently.
  • Ability to problem-solve and achieve good solutions to daily challenges.

 Desirable traits (not essential)

  • Current Victorian RSA Certificate
  • Wine Club experience
  • Wine knowledge
  • Previous experience with Shopify, MailChimp and Ready To Ship


  • Some heavy lifting may be required
  • Ability to work weekends, sometimes at events in Melbourne and/or other regional centres


This is a full-time on-site position that may require some weekend work when necessary. 

Applications close Wednesday 27th December 2023.

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