Customer Support Representative (Wine Jobs: Vineyards & Cellars )

Full Time

  vintrace (

  Eastern Australia, Victoria


Customer Support Representative


Our vision is to help global wine and beverage producers save time and make great products. We’re passionate about our customers' craft and love working with them to run a more efficient business with technology. You’ll be joining a dedicated and social team of wine & tech professionals from across the globe.


Our core values are Teamwork, Respect, Customer Focus, Creativity, Reliability and Leadership. These will be values you share and champion.


In this role you will:

● Solve application support questions from our global customer base

● Provide support to our sales, training and implementation teams

● Work some seasonal shift hours or be on-call during harvest periods.

● Work with our development team to identify and resolve complex issues

● Contribute to internal and customer facing documentation and training materials

● Visit customers on site where necessary


To be successful you’ll have:

● A passion for software and digital products

● Great problem solving skills and a desire to help others

● Excellent communication skills in English both written and spoken

● A high level of initiative and attention to detail

● A love of wine or other craft beverages

● A terrific and professional phone manner

● Google Sheets or Excel knowledge


Desirable skills include:

● Familiarity with vintrace

● Multilingual in Spanish, Italian or French

● Experience with Zendesk or similar ticketing system


Qualifications and Experience:

● Previous experience in a customer service role

● Wine production experience or knowledge


Reports to:

This position will report to the Customer Support Manager.



Australia Central or Eastern time zone preferred with remote and flexible working arrangements available.


How To Apply

Via this form

Job Postings in the Wine and Restaurant Industry in Australia. Looking for a job or hiring new employees in the wine & restaurant industry? Wine Jobs Australia – The job site for the wine & restaurant industry in Australia. Find ads for jobs in the wine industry, from winemaking to wine sales.

Wine & Restaurant Employers and Recruiters – Attract the best candidates for your employment opportunities. Post your restaurant and wine industry job openings on

Job Seekers – Looking for a job in the wine and restaurant industry? Employers are always looking for talented, energetic people. Find jobs in hospitality and wine including restaurant jobs, winery jobs, wine sales reps, winemakers, Sommelier jobs and more. Sign up for our free email alert service when new Wine & Restaurant jobs are posted we’ll send you an email.