Cellar Door Manager (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Chocolate Ventures Australia Pty Ltd

  Adelaide Hills & Barossa, South Australia


The FABAL Group is an agri-tourism and wine group with investments and management in many types of related industries.  It is also one of the leading managers of Viticulture & Horticulture in Australia.

FABAL now has an exciting and challenging opportunity for a Cellar Door Manager to join one of our entities in the Barossa Valley.  The Vineyard Road Cellar Door (“VRCD”) and Barossa Valley Chocolate Company (“BVCC”) is setting out to be a family friendly chocolates and wine business based in the Barossa Valley around Tanunda.

We are looking for an enthusiastic, well organised and experienced person to fill the role, one who has a passion for the brand, our products, our visitors and the Australian wine industry.

For more information on our group, please visit www.fabal.com.au


The Cellar Door Manager will report to the General Manager.  The successful applicant will be responsible for overseeing the direct day-to-day running of the cellar door whilst managing a small team of retail staff within these activities, working closely with retail chocolate sales and café staff.

The BVCC will be a ‘state-of-the-art’ cellar door, café and retail selling facility.  So VRCD is seeking a person with management style that builds loyalty and passion in a service driven environment.

Key Responsibilities

  • A ‘can-do’ attitude and a willingness to be proactive and make decisions that benefit the cellar door;
  • Work with the General Manager and other café and chocolate teams to grow the complex profitability;
  • Liaise with tourism stakeholder groups, tourism operators;
  • Identify opportunities to drive visitation and sales;
  • Co-ordination, management and execution of promotional events;
  • Adhere to all applicable Policies and Procedures;
  • Manage Point of Sale systems/ EFTPOS accurately and in accordance with Policies and procedures;
  • Provide various reports to Management i.e. stock, financials, as required. This includes the regular stock take;
  • Develop, train and manage cellar door staff;
  • Assist in managing stock levels of all products and consumables within the cellar door;
  • Assist in recruitment for new or replacement team members;
  • Maintain first class presentation of Cellar Door and facilities;
  • Maintain staff rosters and ensure staffing efficiencies within the cellar door;

Skill sets

  • A high level of focus on customer service and satisfaction;
  • An understanding of the Australian wine industry;
  • A proactive and hands on approach to leadership;
  • Ability to manage conflicting priorities, without necessarily being able to complete one task before switching to another;
  • Experience in developing, training and leading team members to deliver excellent customer service and sales;
  • Strong knowledge of EFTPOS, POS software systems and online payment gateway systems;
  • Excellent communication and problem-solving skills;
  • Excellent organisational skills;
  • Strong interpersonal skills;
  • Proven ability to follow standard operating procedures in a busy environment;
  • Experience in developing, training and leading team members;
  • Enthusiasm and self-motivation;
  • High standard of personal presentation;
  • Ability to prioritise, multitask and meet changing deadlines and work well under pressure;
  • Proven ability to cope with conflict, stress and crisis situations;


  • A minimum of 5 years’ experience a as a Cellar Door Manager
  • Current RSA (SA) certificate (mandatory)
  • Current Senior First Aid Certificate (desired)

A salary package commensurate with qualifications and experience will be offered for this position.

Closing Date: 19th November 2018

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