Location
Mansfield, Victoria
Salary
TBD
Job Type
Full Time
Job Overview
Join our team and help create unforgettable experiences for every guest who walks through our cellar door.
We’re looking for a friendly, passionate and professional individual who loves wine, enjoys engaging with people, and thrives in a fast-paced hospitality environment.
About the Role
As a Cellar Door Staff Member, you’ll be the face of our winery - guiding guests through tastings, sharing our story, and delivering exceptional customer service. This role offers variety, from hosting tastings to assisting with events and contributing to daily operations.
Key Responsibilities
- Welcome guests warmly and provide an exceptional cellar door experience
- Host guided wine tastings, sharing knowledge about our wines, vineyard, and winemaking process
- Drive sales of wine, merchandise, and club memberships
- Process transactions accurately using POS systems
- Maintain cleanliness and presentation of the tasting room and surrounding areas
- Assist in setting up and hosting events, private tastings, and tours
- Manage bookings and guest enquiries via phone, email, and in person
- Restock shelves, merchandise displays, and tasting supplies
- Follow responsible service of alcohol (RSA) guidelines at all times
- Contribute positively to a supportive and collaborative team culture
Requirements
What We’re Looking For
- Friendly, engaging personality with strong communication skills
- A passion for wine and willingness to learn
- Previous cellar door, hospitality, or retail experience (preferred but not essential)
- Ability to work weekends and public holidays as required
- Reliable, professional, and customer-focused attitude
- RSA certification (or willingness to obtain)
Compensation
Why Join Us?
- Work in a beautiful winery environment
- Training and professional development opportunities
- Supportive team and positive workplace culture
- Staff discounts and potential for career growth in wine and hospitality
How to Apply
If this sounds like you, we’d love to hear from you!
Please send your cover letter and CV.
APPLY NOW
Why Post A Job With Us?
- #1 JOB SITE - We are the #1 recruitment site for the wine industry in Australia.
- QUALITY APPLICANTS - Many applicants have our WSET training and experience in the wine industry.
- IT'S RUN - by an independent industry professional and Master of Wine, James Cluer.
- IT'S FAST - It only takes a few minutes to post your job.
- PRICE - It's $149.00 AUD to post a job and it stays up for 6-months or until you mark the position as "filled".