Wine Advisor (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Naked Wines

  Sydney, NSW

Do you agree that when it comes to customer experience, just okay is not okay?

At Naked Wines we keep trying to do things better. We can't help ourselves. One of these things is delivering an award-winning, world-class experience to our customers. Do you like putting a smile on people's faces? Do you want to be the very best? Well read on, because Naked Wines is hiring.

What will your role involve at Naked?

- Speaking with our best customers, our Angels, to ensure they are getting everything they need from Naked, on top of amazing wines.
- Creating customer lifetime value by turning any negative experience into a positive one, through delivering a mind-blowing customer experience through wine recommendations.
- Learning about our amazing winemakers and tasting their wines, and passing this passion on to our Angels (wine snobs need not apply)
- Working as part of an amazing team and making a difference to our customers' and winemakers' lives.
- Making recommendations on all of our wines based on customer tastes and preferences.

What you can expect from a career at Naked

- Awesome training and opportunities to travel to vineyards and our US and UK offices.
- $40k – 48k per annum, plus OTE commission structure.
- Perks including quarterly wine credits.
- You'll work in one of the coolest offices on the Northern Beaches with dips in Pittwater a hop, skip and jump away.
- "I am proud to be Naked. I am more than just an employee, I am part of a team."

Skills and expertise

The successful candidate will need to be adaptable and a quick learner. We will teach you all about our wines (with lots of sampling!), however you don't need to be a wine geek. This is a KPI based role, so sales experience is preferred, although not essential.

What we ask is that you'll be:
- Driven by doing what's right for the customer, not yourself!
- Up for a challenge.
- A dab hand at communicating by phone and email.
- Able to own a problem from start to finish.
- Energetic, positive and proactive.
- A team player.
- Ready to knuckle down, work hard and play harder.

The boring stuff

- We'll need you to be available to work with a team, between Monday – Friday and an occasional weekend shift.
- Shifts range between the hours of 8:00am – 7:00pm, for a standard 38 hour week.
- Note: our office in Newport, 2106 which is approximately a 60 min drive north of Sydney's CBD.
- Glass provided, BYO beach towel.

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