Customer Service Representative
(Wine Jobs:
Management & Administration)
Full Time
Cracka Wines
Sydney,
NSW
The Cracka Wine Group is an exciting and fast growing online wine business. We are currently looking for a well organised, hardworking, bright self-starter to join our growing team. Based in Surry Hills. Reporting to the Customer Experience Manager, your primary responsibility will be first point of contact for all phone, email & social media enquiries. Enquiries will range from chasing deliveries of the Customer Experience Team overseeing the successful delivery of thousands of orders per month.
This is an opportunity to get involved with an exciting, entrepreneurial team of professionals in a fast paced and competitive industry.
If you're looking for a new challenge and this sounds like the role for you, then we'd love to hear from you. Please send a copy of your resume together with a cover letter outlining what you can bring to the role.
All applicants must be currently based in & have full working rights in Australia. No recruiters please.
All applicants will be required to have a valid RSA or look to attain an RSA if successful.
Job tasks and responsibilities
Responsibilities include, but are not limited to;
- Responding to customer enquiries, orders and complaints to ensure resolution and high levels of customer satisfaction.
- Using initiative to ensure all queries are resolved efficiently and in a professional manner.
- Processing customer orders and returns according to standard operating procedures.
- Working with vendors and third party warehousing & logistics to track undelivered, late or lost deliveries.
Skills and experience
- Versatility to build rapport & communicate with stakeholders at all levels.
- Previous experience in the FMCG industry.
- Exceptional written & verbal communication skills.
- Attention to detail and problem solving skills.
- Advanced Microsoft Office skills & previous experience with data analysis.
The Ideal Candidate will have;
- A pro-active and driven attitude.
- Experience within the FMCG industry
- Previous experience with ERP systems
- The ability to prioritise workloads
- Exceptional organisation and time management skill.
- Capability of working in a small team and to tight deadlines
