Outbound Customer Service Coordinator (Wine Jobs: Management & Administration)

Accolade Wines is the world’s leading provider of New World premium, commercial and value wines. We sell our wines in over 100 countries and have more than 1,600 employees in Australia, New Zealand, the UK, Europe, Asia, North America and South Africa and … we make some of the world’s best known brands!

In this role

Your will need to 

• deliver a ranging & promotional solutions to our non-called on customers base via direct call centre contact and in conjunction with our called-on sales teams.  

Key tasks will include

Manage service delivery levels to customers in line with benchmark Accolade Wines & Outbound KPI’s 

• Contact customers on a frequency agreed with each customer (minimum 1 x Qtr.)
• Process all orders promptly and accurately in AW JDE or wholesaler’s systems
• Liaise & resolve any issues with internal & external customers
• Communicate out of stocks to customers at time of order placement
• Work with on premise customers on wine list requirements where opportunities exist

Identify opportunities within current work practices to deliver improvement & efficiencies

• Identify any opportunities or issues and resolve with Manager
• Participate in ad hoc projects as required
• Act on new opportunities where they are presented

Ensure productive working relationships are maintained

• Work effectively as part of a team, be flexible & adaptable in relation to rostering times

• Actively participate in bi-monthly, half yearly & annual reviews
• Develop & maintain effective working relationships with external & internal customers
• Attend meetings & training/ capability sessions as required

To succeed, the essential knowledge & skills are

• Team Work & Cooperation
• Ability to achieve targets & meet deadlines
• Ability to multi Task
• Ability to network and maintain sound relationships internally and externally
• Ability to perform under pressure
• Excellent computer skills
• Display behaviours & Values in line with Accolade Wines expectations
• Committed to providing superior customer service
• Excellent verbal & written communication
• Ability to solve problems
• Flexible/ Agile
• Team Player
• Positive mindset

Ideally you will have this experience..

• Excellent Computer Skills
• Excellent Phone Manner
• Excellent Communication Skills
• Previous Customer Service Experience

..And these qualifications

• No formal qualification required

Sound like your kind of drop?

Accolade Wines will provide you with the ideal climate and a hand-picked rewards package for you to make a difference in our successful and growing business.

At Accolade Wines, our name is our motto, so here's to you... and here's to your future