Export Customer Service Coordinator
(Wine Jobs:
Management & Administration)
Full Time
Accolade Wines
Reynella,
South Australia
Uncork your Potential
Accolade Wines is the world’s leading provider of New World premium, commercial and value wines. We sell our wines in over 100 countries and have more than 1,600 dedicated employees in Australia, New Zealand, the UK, Europe, Asia, North America and South Africa and … we make some of the world’s best known brands!
In this role
This role is offered on a 12 month fixed term contract and the main duties will be:
- To manage and coordinate export shipments for allocated markets from order to invoice.
- To meet the needs of customers through the effective coordination of orders in a timely and efficient manner
Key tasks will include
- Work effectively in a team to complete tasks and achieve set KPI’s.
- Manage order and service delivery levels to customers by ensuring accurate receipting of orders, stock availability, invoicing, documentation and credit notes.
- Develop & maintain regular communication with relevant colleagues on matters pertaining to customers’ orders to determine outcomes; including new customers SOP, new product codes, pricing and production/demand.
- Develop & maintain regular communication with external & overseas personnel on matters pertaining to customers’ orders.
- Communicate with 3PL warehouse team to book shipments when ready date is confirmed.
- Coordinate with 3PL warehouse team to ensure all documentations are processed accurately and efficiently for presentation to customers after orders have been invoiced.
- Develop strong working relationships with key stakeholders ie. Production team, Regional Managers, Supply Chain team
- Maintain customer shipment files including all relevant correspondence pertaining to the order, especially for Audit purposes
- To assist with other team members regions when team members are on leave to ensure productivity continues.
To succeed, the essential knowledge & skills are
- 1 year minimum experience in an export &/or import role
- Previous customer service experience is essential
- Practical understanding of a Sales Order Processing Role
Ideally you will have this experience..
- Intermediate Microsoft Excel and Word skills are preferred
..And these qualifications
- No formal qualification required
Sound like your kind of drop?
Accolade Wines will provide you with the ideal climate and a hand-picked rewards package for you to make a difference in our successful and growing business.
At Accolade Wines, our name is our motto, so here's to you... and here's to your future
How To Apply
https://jobs.accolade-wines.com/job/Reynella-Export-Customer-Service-Coordinator-Reynella-SA/397320500/