Front Office Supervisor (Wine Jobs: Management & Administration)

Full Time

  Chateau Elan

  Newcastle, Maitland & Hunter, NSW

Chateau Elan at The Vintage, is an internationally acclaimed Hotel which has been awarded Gold in the Luxury Accommodation category in the NSW Tourism Awards; has one of Australia's largest day spas, offers 100 luxurious suites and villas overlooking our Greg Norman designed championship golf course.

We offer our clients outstanding Spa facilities, relaxing massages with the most indulgent of products, Hair Salon, a Café and Whisky Bar or the opportunity to indulge in some fine wines and cuisine in our Legends Restaurant at The Vintage.  Our team members are here to ensure our clients stay does not only meet their expectations, but exceeds them.

Why not take a walk through our websites; www.thevintage.com.au  for an overall view of the resort and spa offerings?!

We are seeking suitably experienced Front Office Supervisor to assist in the management of bookings within Chateau Elan, ensuring an efficient and customer-driven operation. Your duties may include concierge and tour desk operations, Mini Bar, Whisky Bar, as well as general Reception duties. You will be part of a dynamic, service-driven team, producing memorable experiences for our guests.

Working in a prestigious Resort and Spa environment, this role will appeal to individuals with strong work and customer care ethic. 

The successful applicants must possess the following skills and attributes:

  • A high level of customer service and the ability to manage complaints whilst actively being able to problem solve

  • A proactive approach for a positive guest experience

  • Be able to demonstrate sound experience in staff management

  • Work as a valued team member with the ability to work within a team environment

  • Previous experience within a Front Office role is absolutely essential (minimum of 1 year)

  • An excellent eye for detail to ensure the accuracy of bookings

  • Strong communication skills and the ability to communicate effectively regarding shared guests with Front Office, Reservations and Events

  • Accuracy in stock control and monthly stock-takes

  • A high standard of  e-mail correspondence, able to respond to e-mails in an appropriate and timely manner

  • Ability to operate effectively in a high pressure and busy environment, while ensuing a high level of communication with internal and external stakeholders

  • Display impeccable grooming standards and be professional at all times

  • Must be the holder of a current RSA competency card

Preferred applicants will also meet the following essential criteria:

  • Ability to work a variety of shifts, including mornings, afternoons, evenings and weekends based on business demands

  • Experience with Opera Fidelio (desirable but not essential)

  • Hold a current First Aid Certificate (desirable but not essential)

  • Hold a current driver's license and own reliable transport

How To Apply

We appreciate the time you have taken to apply for this role, along with the effort that goes into submitting an application, however only those applicants successful in gaining an interview will be contacted. Thank you for your understanding with this decision.

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