Customer Support Representative
(Wine Jobs:
Management & Administration)
Full Time
Vin65
Adelaide,
South Australia
If you have excellent communication skills, a passion for the technical side, and are patient in nature - we want to work with you. We want you to play an active part on our customer service team at a small, but growing office in McLaren Vale.
You'll act as the first level support or our growing client base.
Your specific responsibilities will include:
- Answer first level technical support questions via email, telephone, and support ticket software.
- Empathetically provide clients with the knowledge to correctly and effectively use ecommerce tools.
- Assist clients in locating and understanding documentation materials.
- Assist the support team in creating and updating documentation website.
- Work independently or in tandem with our design and programming team to resolve client complaints and issues as needed.
Desired Skills & Experience - Just some things we're looking for
You have strong business relationship skills. You are organized, detailed oriented, and a problem solver. You are understanding of others and a team player. You are results-oriented, self-directed, and disciplined. You can multi-task and prioritize in an environment that is always changing.
You have some technical skill and understand the web. You can effectively convey information to others, patiently taking into consideration their knowledge and technical skill level. You have excellent written and verbal communication and you can use Word and Excel.
Come to us with:
- Some type of education
- Some type of customer experience
- Great time management
- Passion
The details:
This is a full time position in our McLaren Vale, SA office. Hours are Monday – Friday, but can change from time to time.
Benefits:
We offer competitive salary package
About Us:
We are a small local office working on the leading eCommerce and point of sale platform for the wine industry. A team who is very passionate about the industry -- with a large focus on providing excellent customer experiences. You'll be the next full-time employee on the team and be part of a company that really believes in working together as a team.
